Yes. HEAT delivers set-up training to top-level users for all new member organisations, which is then cascaded via these Coordinators and Leads to additional users within the group. Following set up, ongoing training is supported by a comprehensive suite of downloadable user guides, streaming videos, information webinars, remote online training sessions and a ticket-based Helpdesk. Face-to-face support can also be provided on request (but there may be a cost for this).