Need Help?
This section provides a list of questions frequently asked by non-members concerning the HEAT Service. Member organisations can contact HEAT Support for further assistance.
This section provides a list of questions frequently asked by non-members concerning the HEAT Service. Member organisations can contact HEAT Support for further assistance.
The HEAT System has a number of security measures in place to prevent unauthorised access. Both inactivity and incorrect login attempts will temporarily disable a user's account. If you have problems accessing the Database or Members Area of the website (both of which use your HEAT Live database credentials) this may be due to one of the following issues:
Please note: The system will not trigger a password reset if you are locked out due to incorrect attempts or inactivity.
For security reasons and the protection of your data, the HEAT Service are unable to manage User accounts. However any HEAT Coordinator are able to assist you with account requests.
Server | URL | Expiry Period | Max Log in Attempts |
---|---|---|---|
Database | https://data.heat.ac.uk/ | 60 days | 3 |
Referee Portal | https://referee.heat.ac.uk/ | 60 days | 3 |
Registration Tool | https://register.heat.ac.uk/ | N/A | N/A |
Student Ambassador Portal | https://ap.heat.ac.uk/ | N/A | 3 |
Server | URL | Expiry Period | Max Log in Attempts |
---|---|---|---|
Database | https://data-demo.heat.ac.uk/ | 180 days | 3 |
Referee Portal | https://referee-demo.heat.ac.uk/ | 180 days | 3 |
Registration Tool | https://register-demo.heat.ac.uk/ | N/A | N/A |
Student Ambassador Portal | https://ap-demo.heat.ac.uk/ | N/A | 3 |
The HEAT Service is open to a range of organisations that deliver outreach and related programmes to students. This includes Higher Education Institutions, Third Sector Organisations and other alternative providers. Continue reading to learn more about Membership eligibility and the joining process or view our full list of members.
Although HEAT subscription includes tracking, this is not the only component offered by the Service (see How it Works for further details). HEAT members have developed a system that underpins tracking and encompasses a wide range of other features and tools to help deliver access and student-success initiatives. This is why HEAT does not offer a tracking-only membership type.
Yes. HEAT delivers set-up training for new member organisations. Following set up, members have access to a comprehensive suite of user guides, videos, webinars and a ticket-based Helpdesk. Further group online training sessions and face-to-face support can also be provided on request, subject to a cost recovery charge.
The HEAT Service is used by its members to track (and therefore evaluate) activities that are designed to encourage students from a wide spectrum of backgrounds into higher education. If you are a participant in these education outreach activities, it is important that you understand what personal information about you is being recorded on the HEAT system, why it is needed and how long it will be stored for. Please read our Privacy Notice for full details.
The purpose of the HEAT Steering Group is to provide an oversight of the collaborative service outcomes through a bi-annual review of the HEAT service plan. Through its membership the group will monitor service outputs and ensure that members are satisfied that the objectives of HEAT are being met.
Group Membership is by self-nomination, but the Service Director will ensure that there is appropriate representation on the group to mirror the membership. Membership may be limited for practical reasons and final decisions on membership will lie with the Governance Group. If a member leaves the Steering Group, their organisation will be able to nominate a replacement. If no replacement is possible, the Service Director may approach an alternative member to ensure the group remains quorate. Representation on the Steering Group is by organisation and does not follow individuals.
In addition, the group will invite the following organisations to be in regular attendance (though without voting or decision making rights):
The group may invite other representatives to attend meetings when their expertise, input or judgement is required.
Formal meetings will take place twice a year in (approximately) December and July. For a meeting to be deemed quorate and agree decisions at least 1 more than fifty percent of representatives must be present (excluding the HEAT Central Team).
The Terms of Reference may be amended, modified or varied in writing following consultation and agreement by all HEAT members, and ratification by the Governance Board.
The role of the Governance Board is to provide strategic direction and leadership to the HEAT membership. The Board will meet twice yearly at the University of Kent, or by ‘virtual’ attendance.
The HEAT Governance Board sets out to deliver:
The Terms of Reference are effective from 1st January 2018, and will remain ongoing until terminated by agreement between the parties.
The HEAT Governance Board:
Nominated HEI members:
The Board is accountable for:
The membership of the Board will commit to:
Members of the Board will expect:
The Terms of Reference may be amended, varied or modified in writing after consultation and agreement by all members of the Governance Board.
Banner image courtesy of the University of Kent