Higher Education Access Tracker (HEAT) Accessibility Statement

This accessibility statement applies to heat.ac.uk run by the University of Kent. The Higher Education Access Tracker (HEAT) Service is a national non-profit-making collaboration between Higher Education (HE) outreach providers that is owned and developed by members.

The HEAT website (heat.ac.uk) is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.  

AbilityNet provides advice on making your device easier to use if you have a disability. 

Explore some of our recommendations for tools that can make your online experience better.  

Feedback and contact information

Please contact us if you have any problems; be as specific and detailed as you can:

  • If you are experiencing issues with accessing information or using the HEAT website (heat.ac.uk)
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

We have designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, you can request alternative formats For more information please contact us.

Complaints process

If you have reported a problem with the HEAT website (heat.ac.uk), or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the HEAT website’s (heat.ac.uk) accessibility

The University of Kent is committed to making its websites and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The HEAT website (heat.ac.uk) is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards

Some parts of the HEAT website (heat.ac.uk) may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

We plan to fix or provide alternatives for all issues that we are made aware of alongside our periodic internal testing and auditing processes: 

Images without a description 

Some images on our website don’t have appropriate alternative text. People with screen readers or other assistive devices rely on these descriptions to understand the image content and purpose (WCAG: 1.1.1).

Video and audio controls

Some videos and audio on our website do not have the required caption controls or transcriptions available. The regulations don’t require us to publish fully accessible video and audio until after September 2020 (WCAG: 1.2.2, 1.2.3, 1.2.4).

We aim to offer captions and transcriptions for relevant content from January 2021. We are reviewing and implementing changes to all documents and spreadsheets generated by the system to make them more accessible. After this we plan to make changes to all documents, exports and videos outside of the system as well.

If you experience difficulty accessing any HEAT material please refer to our list of tools that can help with access or you can request alternative formats. For more information please contact us.

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Portable Document Format (PDF) and documents

Some PDFs and documents that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards. We are reviewing and implementing changes to all documents and spreadsheets generated by the system to make them more accessible. After this we plan to make changes to all documents, exports and videos outside of the system as well.

If you experience difficulty accessing these documents please refer to our list of tools that can help with access or you can request alternative formats. For more information please contact us.  

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • Links to non-University of Kent websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites

Preparation of this accessibility statement

This statement was prepared on 21 July 2020. It was last reviewed on 21 July 2020.

This website was last tested on 21 April 2020. The test was carried out by the University of Kent.