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Thank you for your interest in joining the HEAT Service! We currently have the following post open for applications:
Business Analyst
This is an exciting opportunity to play a pivotal role in shaping the future of the HEAT system, a nationally recognised service that supports the higher education sector. Working with colleagues, members and technical consultants, you will help define the requirements for a major system rebuild, ensuring user needs are translated into clear, achievable technical specifications that support future development.
You’ll work collaboratively with a wide range of stakeholders, balancing technical feasibility with user expectations and communicating complex concepts in a way that enables informed decision-making. Your work will directly contribute to the production of the agreed system rebuild specification, helping to ensure the HEAT Service (which is a small team that sits independently) continues to meet the evolving needs of its members.
As a research project, the HEAT Service is hosted by the University of Kent, which formed part of the multi-university merger to the London and South East (LASE) University Group on the 1st August 2026. Please see the link below to view the full job description and to apply for this post on their website. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1155-26-R.
The closing date for applications is is 11:59 PM (BST) on Monday 14th September 2026 (unless otherwise stated).
Please note: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
Opportunity Information
As Business Analyst you can expect to be involved in:
- Interpreting user needs and consultation feedback to produce clear functional requirements and system specifications that meet HEAT’s business objectives
- Explaining technical concepts, constraints and options to non-technical stakeholders to support understanding and informed input
- Collaborating with the HEAT Team, the Memberships, and technical consultants, to develop feasible solution options and articulate associated trade-offs (e.g. complexity, cost, usability)
- Producing a comprehensive technical specification derived from user requirements to enable system development and procurement
What will you bring to the role?
- Educated to graduate level (or equivalent) with HEAT experience or experience of working within a similar full collaborative model
- Experience of BA application on a large scale across multiple departments/organisations
- Experience working with both technical and non-technical stakeholders to gather and define requirements
- Excellent communication skills with superb task completion ability
