Menu
Close
- Technical Updates
- HEAT Support Helpdesk Meetings available Monday to Friday from September 2025
Following a successful pilot period, members can book an online meeting Monday – Friday with the team at HEAT Support, starting Monday 8th September 2025
We are pleased to announce that our trial of bookable meetings via the HEAT Support Helpdesk has been successful, and we are now extending our offer of these to take place throughout the week.
From Monday 8th September, our 30-minute meeting slots can be booked between 10.00AM and 12.00PM, Monday to Friday. You can use this time to ask questions about issues you may be experiencing, enquire about accessing a database feature, or chat about an existing HEAT Support Helpdesk Ticket.
Book a Meeting
These meetings are available to HEAT members and will be information gathering sessions where a member of the HEAT Support team will listen, ask questions to understand what is required, and then follow up with next steps. This could be locating resources, logging a ticket with the Technical team, or simply passing your request onto the right colleague. Please be aware this is an information gathering session and we may not be able to immediately resolve your issue, which may need further investigation.
You can book a slot online using our HEAT Support Bookings Page or send a meeting request to support@heat.ac.uk.
We invite all our members to consider chatting with us if it’s more convenient to do so. We look forward to hearing from you. If you have any questions about this new way of contacting us, please do get in touch with HEAT Support.
Back