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The Helpdesk at HEAT Support is the first point of contact for all enquiries (Monday to Friday 9AM to 3PM).

Outside of these hours, emergencies regarding the HEAT Service can be reported to HEAT Emergency via emergency@heat.ac.uk. This email address is continually monitored but should be used for urgent issues only.

Any reported security concerns, such as a data breach or suspicious online activity will be assessed and dealt with immediately. Other reported issues will be dealt with as high priority during working hours (Monday to Friday, 9AM to 5PM).

About us

Contact us

We value your interest in HEAT – whether you have questions about our service, are interested in joining our community, or need more information, we’re here to help. Please use the guided form below to find support.

Get started with your enquiry

To find the right support for your enquiry, please answer the following...

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Information for Ambassadors

The Ambassador Portal is used by Ambassadors when applying for Work Opportunities, which are managed by your university or organisation.

If you are an Ambassador and you are experiencing issues accessing the Ambassador Portal, please try logging in using the following button.

If you are still experiencing issues, or have a general query, please contact your organisation's Ambassador team directly for assistance.

Log into the Ambassador Portal

Information for Referees

Universities and other organisations use HEAT to manage their outreach programmes and events and receive student applications to these through the system. Sometimes, these applications require a Referee from the student's school or college, and the university/organisation will invite you to submit a reference on the system.

As a Referee, you can use the Referee Portal to support a student's application and provide more information. If you are a Referee and are experiencing issues accessing the Referee Portal, please try logging in using the following button.

If you are still experiencing issues, or have a general query, please contact the university/organisation coordinating the event or programme directly for assistance.

Log into the Referee Portal

How would you like to contact us?

We offer our members two ways to get help or guidance. Please contact our Helpdesk at HEAT Support by emailing your query to support@heat.ac.uk or book a 30-minute slot with a member of the team (10AM-12PM only).

Get in touch with HEAT Support

We are happy to assist you further, please use the form below to send us a message. HEAT Support is open Monday to Friday, 9AM to 3PM.

Get in touch with HEAT Support

Please use the link below to book a 30 minute meeting slot. HEAT Support meetings are available Monday to Friday, 10AM to 12PM.

Meeting Guidance

To get the most out of your session, please come prepared with the topics or questions you would like to discuss and include these details in the booking form. Please note: These meetings are not for finance or legal enquiries and are only for staff at organisations who are subscribing HEAT members.

You can use this time to discuss topics such as:

  • Questions about issues or challenges you may be experiencing on the database
  • Enquiries about accessing or using a database feature
  • Updates or clarification regarding an existing HEAT Support Ticket
  • General guidance or feedback on system functionality

These meetings are information gathering sessions and we may not be able to immediately resolve your issue, which may need further investigation.

Book a meeting

Have an emergency?

The Helpdesk at HEAT Support is the first point of contact for all enquiries (Monday to Friday 9AM to 3PM).

If you enquiry is outside these hours, emergencies regarding the HEAT Service can be reported to HEAT Emergency via emergency@heat.ac.uk. This email address is continually monitored but should be used for urgent issues only.

Any reported security concerns, such as a data breach or suspicious online activity will be assessed and dealt with immediately. Other reported issues will be dealt with as high priority during working hours (Monday to Friday, 9AM to 5PM).

Email HEAT Emergency

We value your feedback

We welcome your insights, whether it is a comment or suggestion about any element of the HEAT Service or system. Please use the our Feedback Form to submit your feedback.

Go to the HEAT Feedback Form

Access HEAT Online Training

Access our HEAT online training courses to help you build confidence around the system, optimise your use of the HEAT Service and unlock the full value of your data.

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Thank you for your interest

The HEEL is a repository of evaluation plans for interventions designed to address equality gaps in higher education. Submitting to the HEEL enables providers to share their evaluation plans and findings and store this securely on the HEAT database. For more information about the HEEL, see TASO’s website.

If you are ready to register a HEEL Submission, please read the Terms of Use and provide your contact details. If you have already registered and have a query, please get in touch with TASO.

Get in touch with HEAT Support

We are happy to assist you further, please use the form below to send us a message. HEAT Support is open Monday to Friday, 9AM to 3PM.

We value your feedback

We welcome your insights, whether it is a comment or suggestion about any element of the HEAT Service or system. Please use the our Feedback Form to submit your feedback.

Go to the HEAT Feedback Form

Apply to Access HEAT Data

Under the guidance of HEAT’s Research Group, we make HEAT's Activity Delivery Dataset available to researchers to use in their own research projects.

We offer access to increase our impact, stimulate new research in the education space, and enhance the sector's shared understanding of outreach.

Learn more about how to apply to access HEAT data using the link below.

How to apply

Thank you for your interest

The HEEL is a repository of evaluation plans for interventions designed to address equality gaps in higher education. Submitting to the HEEL enables providers to share their evaluation plans and findings and store this securely on the HEAT database. For more information about the HEEL, see TASO’s website.

If you are ready to register a HEEL Submission, please read the Terms of Use and provide your contact details. If you have already registered and have a query, please get in touch with TASO.