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We value your interest in HEAT – whether you have questions about our service, are interested in joining our community, or need more information, we’re here to help.
Please reach out to us using the form below, and we’ll get back to you as soon as possible.
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How can we help you today?
If you are a HEAT member, you can contact the HEAT Helpdesk or navigate to Member Services for a range of information relating to the database and wider service. The HEAT Helpdesk is open Monday to Friday, 9AM to 3PM.
If you have a high priority concern, data breach or security emergency, access our Report an Emergency page.
If you are a non-member and require further information or an answer to a specific enquiry, please use the form below. Alternatively, give us a call on 01227 816195. You will be invited to leave a message, and we will get back to you as soon as we can.
If you are a Student Ambassador or Referee requiring assistance with your account, please contact the institution or organisation you are attending.
AddressHEAT Service Administration, Ground Floor, Rutherford Annex, Darwin Road, University of Kent, Canterbury, Kent, CT2 7NX