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HEAT provides high quality training to support members to build confidence and capability around our shared system, unlock the full value of their data, and strengthen evaluation practice, ensuring that all members can get the most out of the service.
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How we support our members
Online Training
Webinars & Events
Comms and Support
Our online courses are the most important part of any learner journey. Our growing suite of online courses are designed to support members of all abilities.
HEAT courses offer a structured learning pathway through the stages of evaluation; from getting started with configuring the database through to reporting on outcomes and evidencing impact. You can read about HEAT’s Online Training Framework below.
If you want to get started, head to the Accessing Online Training section below.
We deliver a range of webinars and events on all aspects of the HEAT Service, including how to interpret data and reporting.
We also provide technical help and guidance with using the system across our technical update deployments.
Learn more about our upcoming webinars and events.
We provide daily assistance to all enquiries from members on the Helpdesk at HEAT Support, which is open Monday to Friday, 9AM to 3PM. Outside these hours, please access our Report an Emergency page for any high priority concerns, data breach or security emergencies.
We regularly communicate with our membership through our e-Bulletin, Research Blog and website to ensure members are kept up to date with the latest developments. Learn more about our latest news.
HEAT Online Training Framework
We are building a suite of online courses to complete our framework, which offers a structured journey through the HEAT system. We currently have five courses available, with more coming soon.
For more information on the courses currently available, please see the Available Online Courses section.
Each course is designed to be:
- Evaluation-Focused: Learn to use HEAT to generate robust evidence of impact for your interventions.
- Modular and Incremental: Build your knowledge step-by-step through bite-sized modules, covering essential skills to advanced topics.
- Practical and Solutions-Focused: Tackle common challenges in the sector, and learn clear pathways to practical solutions.
- Flexible and Self-Paced: Access training anytime, with content that supports you to learn at your own pace.
- Supported with Optional Follow-Up: Book optional support sessions to deepen learning and address specific questions about the course material.
Available Online Courses
The online training courses are available to all HEAT users – for new members as part of the onboarding process and existing members to refresh knowledge. We strongly recommend working through as much content as possible to optimise your use of the system.
This foundational course is designed for all HEAT users and provides a clear, practical understanding of the pathway from collecting data to making meaningful impact claims. Whether you’re new to the system or looking to deepen your expertise, this course will ensure you are better equipped to get the most out of the system, and use it effectively and confidently.
Building on this strong foundation, we are developing a series of advanced knowledge courses to support members to enhance their data collection, evaluation, reporting and analysis skills.
This foundational knowledge course is designed for all HEAT Coordinators and Point of Contacts and provides you with the essentials you need to feel confident in managing HEAT for your organisation.
This course will guide you through managing User accounts, data sharing and data cleaning, and will help you to save time, avoid common mistakes, and know exactly where to find answers when colleagues come to you with questions.
This advanced knowledge course is designed for all HEAT users. It supports members with the Analysing Impact stage of the evaluation cycle, and offers a detailed guide on how to use the system to evidence the impact of your pre-16 attainment-raising activities on GCSE exam attainment.
This advanced knowledge course is designed for all HEAT users. It supports members with the Analysing Impact stage of the evaluation cycle, and offers a detailed guide on how to use the Higher Education Track data and dashboard to evidence the impact of your access interventions
This is a specialist knowledge course that is designed for all HEAT users. It has been created for HEAT members who would like to start recording, monitoring and evaluating their organisation’s post-entry Activity and Student data using the database. It has been designed to equip you with the information you need to make effective use of HEAT’s tools to monitor and evaluate the efficacy of your post-entry interventions.
This is a specialist knowledge course that is designed for all HEAT users. It provides a guide to all the key information members need to know to manage your Ambassador programme at your organisation, from recruiting Ambassadors, setting up their access to the Ambassador Portal, creating Work Opportunities and managing applications to their jobs.
This is helpful guide for new users exploring the Student Ambassador Programme features, and a great refresher for those already using these parts of the system.
Access Online Training
Our online training courses are hosted on the University of Kent’s external Moodle system. Within this, we have our own HEAT Moodle Board for all members to use.
Already registered with Moodle?
You can access all available online training via the HEAT Moodle Board, where you can find out more about what to expect from each course.
We recommend saving the link to this as a favourite in your browser for quick access next time.
Create a Moodle Account
Access the online training courses now using our quick set-up instructions below. You will only need to complete Step 1 the first time you log in.
- Step 1: Create a University of Kent’s Moodle External account.
Important: Please use the same email address associated with your HEAT User account.
- Step 2: Complete account set-up from your confirmation email by selecting the link provided to your email address.
Important: Once you have completed Step 1 and 2, you will need to clink the link to HEAT’s Moodle Board below.
- Step 3: Access HEAT’s Moodle Board to view all available courses – you may be prompted to log in again.
We recommend saving the HEAT Moodle Board link as a favourite in your browser for quick access next time.
Moodle Account Troubleshooting
If you have any trouble, our detailed User Guide on setting up your account and accessing the online training course can be found on File Store (members only).
If you have any questions about accessing the online training courses, please contact HEAT Support.
Explore the System & Service
Overview
Learn more about data and tools we offer that can support with each stage of the evaluation cycle.