Do you know how to report an emergency to HEAT?

We want to ensure that our members are confident on what the procedure is for reporting an emergency to the HEAT Service outside of our Support opening hours.

What do I do if I have an security concern during normal opening hours?

The Helpdesk at HEAT Support (via support@heat.ac.uk) is open Monday to Friday, 9:00 AM to 3:00 PM, and this should be the first point of contact for all enquiries.

What do I do if I have an security concern outside normal opening hours?

Outside these hours, and across national holidays and other closure dates, emergencies regarding the Service can be reported to HEAT Emergency (via emergency@heat.ac.uk). This email address is continually monitored but should be used for urgent issues only.

Any reported security concerns, such as a data breach or suspicious online activity will be assessed and dealt with immediately. Other reported issues will be dealt with as high priority during working hours (Monday to Friday, 9AM to 5PM).

Where can I find information about reporting an emergency?

Should you experience an emergency, members can find this information and email address on the Report an Emergency page at the footer of our website.

If you have any questions or would like more information, please contact HEAT Support.