How does HEAT work with NNCOs?

SCENARIO 1: NNCOs where ALL universities are already HEAT members HEAT is already working with some NNCOs to help them capture, record, monitor and evaluate activity.  If all individual universities within an NNCO are HEAT members, then HEAT can set up the NNCO as an associate member (at no extra cost) and provide them with: Set up of NNCO as an associate member on the database allowing unique capture of NNCO activity and student records which can be shared[1] with university members Easy data capture via imports (templates can be provided to partners e.g. FE colleges to capture data locally […]

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A small change to our issue-management process…

Currently (and historically), the HEAT Central Team has communicated directly with members at all stages of issue management, from acknowledging receipt of an issue to checking with the member that they are entirely happy with the solution. This has meant that all communications are bespoke and there has been almost no use of email templates and certainly no auto-responses. Of course whilst this is something that is feasible with a small membership, the ongoing HEAT expansion (with many new members joining the service) has meant that some slight changes will need to be made to ensure that we are being […]

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