A small change to our issue-management process…

Currently (and historically), the HEAT Central Team has communicated directly with members at all stages of issue management, from acknowledging receipt of an issue to checking with the member that they are entirely happy with the solution. This has meant that all communications are bespoke and there has been almost no use of email templates and certainly no auto-responses. Of course whilst this is something that is feasible with a small membership, the ongoing HEAT expansion (with many new members joining the service) has meant that some slight changes will need to be made to ensure that we are being […]

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