Social Mobility Report reveals ‘stark’ postcode lottery

HEAT members may be aware that the Social Mobility Commission has recently published its fifth annual State of the Nation 2017 Report. It suggests that a ‘stark’ social mobility postcode lottery exists in Britain today in which life success has a definite geographical basis. Members may also be aware that, shortly after publication, the whole board of the Social Mobility Commission (both Tory and Labour) resigned in protest at an alleged lack of engagement on this issue by the present administration, suggesting the Government did not have the ‘bandwidth’ to cope with anything other than Brexit. Ironically, the resignation of […]

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A small change to our issue-management process…

Currently (and historically), the HEAT Central Team has communicated directly with members at all stages of issue management, from acknowledging receipt of an issue to checking with the member that they are entirely happy with the solution. This has meant that all communications are bespoke and there has been almost no use of email templates and certainly no auto-responses. Of course whilst this is something that is feasible with a small membership, the ongoing HEAT expansion (with many new members joining the service) has meant that some slight changes will need to be made to ensure that we are being […]

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