The HEAT Central Team is delighted to announce the addition of three new full-time staff members to maintain and improve the HEAT service as our membership continues to grow (64 member HEIs at the time or writing with many more in the pipeline).
Isabella Brobbey and Sandeep Sharma have joined the HEAT Central Team as HEAT Support Officers. Their prime role will be to provide comprehensive and responsive help, guidance and problem resolution to all HEAT users which will prove particularly invaluable as HEAT member institutions migrate from the HEAT1 database to HEAT2. Their arrival coincides with the introduction of a new HEAT Helpdesk which is scheduled to be formally launched at the end of November (see New helpdesk to provide a fresh start to HEAT support news story for more details).
Owen Hanmer has been appointed as the new HEAT Communications Officer. His prime roles will include: management and refinement of existing communications channels to our membership (website, bulletins, mailshots, reports); and the development of new dissemination methods to ensure that HEAT users receive concise and relevant news, guidance and support as the HEAT service develops and expands over the coming months and years.